Frequently asked questions

AI search, answered.

What AI search means, how to get cited and what we can and cannot control. Browse 56 questions across 6 topics.

Getting cited

What influences whether an engine names you.

11What makes an AI engine cite one business over another?

Broadly: whether your pages can be accessed and understood, whether the business facts about you are consistent wherever they appear, whether there is content that directly answers the question being asked, and whether other credible sources corroborate you. No supplier can give you a precise formula, because the engines do not publish one.

12Does ranking first guarantee a citation?

No. The two are related but separate. Ranking well makes a page eligible and visible; it does not oblige an engine to name you in a generated answer.

13Does a citation mean the engine recommends us?

Not necessarily. An engine can cite a page as evidence for a claim without endorsing the business, and it can name you in a list without ranking you first. Read what the answer actually says about you, not just whether your name appears.

14Do we need an FAQ section on every page?

No. FAQ blocks help when people genuinely ask those questions and the answers are specific. Bolting a generic FAQ onto every page adds words without adding information, and engines are reasonably good at telling the difference.

15Should we rewrite the whole website for AEO?

Almost never. The usual sequence is to fix access and structure first, then write against the specific questions your buyers ask, then improve what is already close. A full rewrite is a large bill for work that mostly is not the constraint.

16Does publishing more content get us cited more?

Only if the content answers questions people actually ask and is better than what already answers them. Volume on its own tends to produce pages nobody asked for, which dilute a site rather than strengthen it.

17Do reviews and third-party mentions affect AI answers?

They are part of how a business gets corroborated. An engine assembling an answer about suppliers has an easier job when independent sources say consistent things about you. This is why credibility work sits alongside content work rather than after it.

18Can we pay to appear in an AI answer?

Not in the organic part of one. Advertising slots around AI features are a separate product from the generated answer and its sources. If someone offers to buy you a citation, ask exactly what they are buying.

19Will AI cite our competitors if we do nothing?

If your competitors are easier to read, more consistently described and better corroborated, then yes, they are the likelier source. Doing nothing is a decision with a cost, but it is a gradual one rather than a cliff.

20Can you guarantee an AI engine will cite us?

No supplier can guarantee the behaviour of a system they do not control. What can be agreed in advance is a specific, written target: which questions, which engines, and what counts as success. Anything vaguer than that is not a guarantee.

Measuring it

How to check, and what a check can and cannot tell you.

21How do we check whether AI mentions us?

Ask the questions your buyers would ask, across the engines that matter to you, and record the question, the engine, the date, the answer and the sources it cited. Keep the wording and the method stable so that checks are comparable to one another.

22Can one successful test prove the work is working?

No. Because answers vary between checks, a single favourable result cannot distinguish a real improvement from normal variation. Repeated checks over time, against a stable question set, are the only thing that can.

23How long before we see anything?

Research, technical work and publishing all need to happen before there is much evidence to look at. Expect the first quarter to be foundations. That creates an observation period; it does not make the outcome certain.

24What should we track that is not a citation?

Enquiries and their source, branded search volume, which pages get cited when you are cited, and whether the questions you can answer well are growing. Citations are the headline; these tell you whether it is translating into anything.

25Do AI visibility tracking tools work?

They automate the checking and give you a time series, which is genuinely useful. Treat their absolute numbers with care: each tool asks its own questions in its own way, so two tools will rarely agree, and neither is ground truth.

26Can we see AI traffic in Google Analytics?

Partly. Referrals from some AI products appear as their own sources, so you can see visits arriving from them. What you cannot see is the answers where you were named and nobody clicked, which is why answer-level checking matters alongside analytics.

27What if it has not worked after 90 days?

Then the written target is the thing to look at, because it says what was supposed to happen by when. A programme that cannot point at an agreed target at that stage was not set up to be judged.

Technical

Schema, crawlers, llms.txt and the plumbing.

28What is structured data, and do we need it?

Structured data is machine-readable markup that states plainly what a page is and what it says. It does not force an engine to do anything, but it removes ambiguity about your business facts, which is cheap to fix and expensive to leave broken.

29Which schema types actually matter?

For most businesses: Organization and LocalBusiness for who you are, Service or Product for what you sell, Article for what you publish, FAQPage where you genuinely answer questions, and BreadcrumbList for structure. Beyond those the returns fall away quickly.

30What is llms.txt?

A plain-text file at the root of a site that lists its pages and what they are for, in a form a language model can read easily. It is a proposed convention rather than a standard, and no engine is obliged to use it. It is cheap to publish and does no harm.

31Should we block AI crawlers?

That depends on whether you want to be cited. Blocking a crawler in robots.txt removes you from the source pool it feeds. Some publishers do this deliberately to protect content they sell. If your goal is to be recommended to buyers, blocking is working against you.

32Does site speed affect AI visibility?

Indirectly. A page that is slow or fragile is harder to crawl and render reliably, and it converts worse when someone does arrive. It is not a citation lever on its own, but it sits underneath everything that is.

33Does JavaScript-heavy content get read by AI engines?

Less reliably than server-rendered content. Crawlers differ in whether and when they run JavaScript, so anything important that only exists after a script runs is at risk of not being seen. Rendering the substance on the server removes that risk.

34What is an entity, and why does it come up?

An entity is the thing itself, your business, as distinct from any one page about it. Engines try to resolve mentions across the web to a single entity. Consistent name, address, description and links across every profile is what makes that resolution easy.

35Does being indexed mean we are visible?

No. Indexed means eligible to be considered. Ranked means shown for something. Cited means named in an answer. A report that claims visibility from index coverage alone is measuring the easiest stage.

Working with WebWisp

Programmes, pricing, terms and what we do not do.

36What do the programmes cost?

Visibility is £1,500 a month on a six-month minimum, Domination is £3,000 a month on a six-month minimum, and Authority is £6,000 a month on a twelve-month minimum. There are no setup fees.

37Why is there more than one programme?

Because the work that moves a small local firm and the work that moves a business trying to own a national niche are different in scale, not just in price. The tiers differ in content volume, the amount of human strategy, and how much credibility and PR work sits alongside the technical foundation.

38Why is there a minimum term?

Because the work compounds and the first quarter is foundations. A shorter commitment would have you judging the programme at the point it is least judgeable. After the minimum, we expect to be kept on results, not contracts.

39Is there a contract, and how do I leave?

There is a service agreement with a minimum term, then 30 days' notice. No setup fees, paid by Direct Debit.

40What does the guarantee actually cover?

Guaranteed citations in 90 days, or we work free until you have them. The citation target is agreed in writing before you sign, so both sides know what counts before the clock starts.

41How is the citation target set?

From your buyers' actual questions and the engines that matter to you, agreed and written down before the agreement is signed. A target invented afterwards would not be a target.

42What is not included?

Paid advertising and paid media are outside scope. We do not own your sales follow-up: we can build the machinery that delivers enquiries, but converting them is your team's job. Information and approvals stay with you, and work waits on them.

43Do you do paid ads?

No. Paid advertising is outside the scope of these programmes.

44Can you build our website as well?

Website work sits inside the higher tiers rather than being sold separately. Authority includes a complete rebuild.

45Do you work with businesses outside the UK?

The programmes are built around UK businesses and UK buyers. Get in touch if you are elsewhere and we will tell you honestly whether we are the right fit.

46What do you need from us?

An access checklist returned at the start, the business information that makes the research accurate, and approvals when they are asked for. Nothing else moves until the checklist is back, which is the most common cause of a slow first month.

47Who will we actually be working with?

That depends on the tier. Visibility runs on the engine itself. Domination adds a senior strategist and a delivery pod. Authority adds a dedicated team.

48Can we change tier later?

Yes. The tiers are the same engine at different intensities, so moving between them is a change of scope rather than a restart.

49Is there a cheaper option than the programmes?

The free AI visibility audit costs nothing and tells you where you stand. Beyond that, the honest answer is that below a certain level of effort the work does not compound, so we would rather tell you that than sell you a version of it that cannot work.

50Do you do AI automation as well?

WebWisp builds AI-powered platforms alongside the search programmes. If that is what you need, say so when you get in touch and we will tell you whether it is something we do.

51Do you offer a referral fee?

Yes. £500 for a referral that becomes a client.

The free audit

What it covers and what happens next.

52Is the audit really free?

Yes. No card, no commitment. You get a short written report and a 30-minute walkthrough within three working days.

53Do we have to give you any logins?

No. The audit runs entirely from the outside. We test the questions your buyers ask across Google and four AI platforms and report what we find.

54What does the audit actually check?

Whether you appear, who appears instead, and which of your pages are being cited, across Google AI Overviews, ChatGPT, Perplexity, Gemini and Google's classic organic results.

55What happens after the audit?

You will know where you stand and the three fixes that would move the needle first. If a programme makes sense we will say which one and why. If it does not, we will say that too.

56Is the audit a guarantee of anything?

No. It is a snapshot of what the engines said when we checked. AI answers vary between users and over time, so the audit tells you where you are starting from rather than where you will end up.